Privacy Policy mi888
Member Personal Data Protection

1. Information Collected

mi888 collects personal information required for account registration, identity verification, transaction processing and service improvement. Data collection is done directly from members during the registration process and platform use.

1.1 Registration Information

When you register a mi888 account, we collect the following information:

• Full name as shown on your identity card (MyKad)
• A valid and active email address
• A registered Malaysian mobile phone number
• Date of birth for age verification purposes (21 years and above)
• An encrypted password — we do not store passwords in plain text

1.2 Financial Information

To enable deposit and withdrawal transactions to be processed correctly, we collect information related to the payment methods you use. This includes e-wallet account numbers (Touch 'n Go, Boost, ShopeePay), DuitNow details, bank account information for FPX transactions and crypto wallet addresses where applicable (USDT, BTC, ETH). We do not store credit or debit card numbers directly.

1.3 Identity Verification Information (KYC)

As a platform operating under international licensing, mi888 is required to carry out Know Your Customer (KYC) procedures. This process may require you to submit:

• A copy of your MyKad or relevant official identification document
• Proof of current address such as a utility bill or bank statement
• Additional information requested by our compliance team

1.4 Technical and Usage Data

When you use the mi888 platform, our system automatically records certain technical information that does not personally identify you, including:

• IP address and general location based on IP
• Device type, operating system and web browser used
• Pages visited, session duration and navigation patterns
• Game data for audit and game fairness purposes

2. How Data Is Used

All information collected by mi888 is used solely for legitimate purposes related to the provision of our services. We do not use your data beyond the scope stated in this policy.

• Processing account registration and verifying member identity
• Managing deposits, withdrawals and transaction history
• Providing customer support in Malay and English
• Sending important notifications related to your account, bonuses and relevant promotions
• Conducting internal analysis for product improvement and user experience
• Complying with legal requirements and anti-money laundering regulations
• Protecting the platform from fraud, abuse and illegal activity

3. Information Sharing and Disclosure

mi888 respects member privacy and does not disclose personal information to outside parties except in the circumstances stated below. Any sharing of information is carried out under strict controls.

3.1 Service Providers

mi888 works with selected service providers who assist us in platform operations, including payment processing and technical infrastructure support. These providers are given access only to the information required for their specific tasks and are bound by confidentiality agreements.

3.2 Legal Requirements

mi888 may need to disclose members' personal information when required by competent authorities, court orders or applicable international licensing regulations. In such cases, we will disclose only the minimum information necessary and will endeavour to notify the relevant member as long as there is no legal prohibition against doing so.

3.3 Platform Protection

To combat fraud, money laundering and other illegal activities, mi888 may share information with fraud detection services or relevant regulatory bodies. Such action is taken solely to protect member interests and platform integrity.

4. Cookies and Tracking Technologies

The mi888 website uses cookies and similar tracking technologies to improve the user experience and enable essential platform functions to operate correctly. Cookies are small text files stored on your device by your web browser.

4.1 Types of Cookies Used

• Session Cookies: Required to maintain your login status and session preferences while you use the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your language, display and user preference settings so you do not need to reconfigure them on every visit.
• Analytics Cookies: Help us understand how members use the platform, which pages are visited most frequently and where there are opportunities for improvement. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Help detect suspicious activity such as unauthorised login attempts and protect your account.

4.2 Cookie Controls

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the mi888 platform, including the ability to log in or save your preferences.

5. Data Security

mi888 invests continuously in security infrastructure to protect members' personal information from unauthorised access, alteration, disclosure or destruction.

• SSL/TLS encryption for all communication between browser and server
• Encryption of sensitive data in databases using industry-standard encryption algorithms
• Layered access controls — only authorised staff can access member personal data
• Continuous security monitoring and periodic penetration testing
• Strict data backup procedures to ensure service continuity
• Two-factor authentication (2FA) available for member accounts as an additional security layer

While mi888 takes reasonable steps to protect your data, no data transmission system over the internet can be fully guaranteed to be secure. We encourage members to use strong, unique passwords and to enable two-factor authentication.

6. Your Rights as a Member

As a mi888 member, you have the following rights regarding your personal data. We are committed to fulfilling requests submitted within a reasonable timeframe.

6.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This request can be submitted through our customer service team.

6.2 Right of Rectification

If the personal information we hold is inaccurate, outdated or incomplete, you have the right to request a correction. Some information can be updated directly through your account settings.

6.3 Right to Restriction of Processing

In certain circumstances, you have the right to ask us to limit how we process your data. This applies when the accuracy of the data is disputed or while a related complaint investigation is ongoing.

6.4 Right to Erasure

You may request the deletion of your account and personal data. Please note, however, that we may need to retain certain records for a period prescribed by law for audit, compliance and fraud prevention purposes. Information that is legally required to be retained cannot be deleted upon request alone.

6.5 How to Submit a Request

All requests relating to personal data rights can be submitted to the mi888 customer support team via live chat or email [email protected]. We will verify your identity before processing any request to ensure the security of your data.

7. Data Retention Period

mi888 retains member personal data for as long as necessary for the purposes stated in this policy, or as required by applicable laws and licensing requirements.

• Active account data is retained for the lifetime of the account
• After account closure, transaction and financial records are retained for the minimum period required by the regulatory authority
• Customer support communication logs are retained for a reasonable period for reference and quality control
• Session cookie data is deleted after the session ends or the browser is closed

Once the defined retention period has ended and there are no legal requirements preventing deletion, personal data will be securely deleted or anonymised.

8. Minors and Age Restrictions

The mi888 platform is strictly for players aged 21 and above. We do not knowingly collect or process personal data of individuals under the age of 21. If we find that data belonging to someone below this age limit has been collected, the account in question will be terminated immediately and the data will be deleted.

Parents and guardians are encouraged to use available parental control software to prevent children and teenagers from accessing online gambling platforms. mi888 fully supports child protection efforts in this industry.

9. Changes to This Privacy Policy

mi888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to members via:

• A notice displayed prominently on the mi888 website
• A notification email to the member's registered address, for significant changes
• An update to the "Effective date" at the top of this document

Continued use of the mi888 platform after the effective date of such changes will be considered your acceptance of the updated Privacy Policy. We encourage members to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how mi888 handles your personal data, please contact our team through the following channels:

• 24/7 live chat on the mi888 platform in Malay and English
• Email: [email protected]

Our support team will endeavour to respond to your enquiry within a reasonable time. For enquiries relating to personal data rights or formal complaints, please state "Privacy Enquiry" in the subject line of your message to help us prioritise the request.